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1. Agreement Overview

2. Definitions

3. Acceptance of Terms

4. Booking via Our Website

5. Your Agreement with Us

6. Your Agreement with the Travel Supplier

7. Price

8. Service Fee

9. Payment

10. Booking Confirmation

11. Changes and Cancellations

11.1 Changes and Cancellations – by You

1. Refund

2. Cancellation or Change on Flight Booking

3. Liability Limitations

   1. General Limitations of Liability

   2. Misrepresentation and Breach of Contract

   3. Negligence and Failure to Process Payments

   4. Security and Privacy Breaches

   5. Non-Compliance with Consumer Laws

   6. Delays or Cancellations

4. Customer Responsibilities

5. Independent Contractors

6. Force Majeure

7. Product and Service Availability

8. Disclaimer of Warranties

9. Copyright

10. Virus Disclaimer

11. Accuracy of Information

12. Governing Law

13. Amendments

14. Contact Information

 

 

1. Agreement Overview

These Terms and Conditions (the "Agreement" or "Contract") outline your legal rights and expectations when purchasing travel-related services from us, as well as your obligations as a customer.

2. Definitions

The terms "we," "us," and "our" refer to lintastravel.com, an online travel agency operating under the brand name "LINTAS TRAVEL SERVICES (M) SDN BHD." Our contact details can be found at the end of these terms under “Footer”

The terms "you" and "your" refer to any individual visiting our website, making a reservation through us, or otherwise utilizing our services.

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For the purposes of these Terms and Conditions, the following words or phrases have the meanings shown below, unless the context clearly indicates otherwise:

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• “Booking”
  Means any order for products or services you make on our website which is confirmed or accepted by us. Acceptance will occur when we have received full payment from you and sent a confirmation email (from either us or through our nominated Travel Supplier, as defined herein).

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• “Booking Agent”
  Refers to the travel agency that manages and operates the website lintastravel.com, providing advice and information while acting as an intermediary in the process of realizing agreements in the field of travel. We are a Travel Agent, and our website serves as an interface for transactions involved with the Travel Supplier.

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• “Customer”
  Means the person who makes a Booking or the person on whose behalf the services provided by us have been agreed and who has accepted those conditions.

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• “Service(s)”
  A service offered by our website, such as booking travel services.

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• “Service Fee”
  Means the portion of your total cost for the service that we may render to you on our behalf, as indicated on the confirmation page and email, covering the services provided by us.

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• “Travel Supplier(s)” or “Supplier(s)”
  Means the provider of an international air ticket trade platform with whom the Customer enters into an agreement and who, with due observance of the applicable terms and conditions, is responsible for carrying out the service and/or other nominated suppliers as may be appointed by us from time to time.

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• “Website”
  Means http://www.lintastravel.com.

 

 

3. Acceptance of Terms

 

By making a booking through our website, you agree to these limitations of liability. Should you disagree with any part of this Agreement, your sole remedy is to discontinue using our services.

 

4. Booking via Our Website

You agree to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements, or use of any website content. You agree to comply with all such terms and conditions, including the payment of all amounts when due.

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You agree that any violation of such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) being denied access to the applicable travel-related product or service, and (d) our right to debit your account for any costs incurred as a result of such violation.

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You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act for or on behalf of any persons included in a booking and accept these terms and conditions on their behalf, and (c) the information supplied by you is true and correct.

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You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

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You are responsible for your activities on the Website (financially or otherwise), including the possible use of your username and password.

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5. Your Agreement with Us

We sell a variety of travel-related products and services from different Travel Suppliers. As a Booking / Travel Agent, we act as an intermediary for products and services that are not directly supplied by us. We are not a co-vendor of such products and services. When you make a booking via our website, you will be entering into a separate contract with such Travel Suppliers in connection with such products and services. We are therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein.

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We do not assume any responsibility for the travel products and services provided by the Travel Supplier, and we make no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the website.

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6. Your Agreement with the Travel Supplier

For all products or services booked via our website, the Travel Supplier's terms and conditions will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings, and refunds (if available) and any other restrictions, so you are advised to read those terms carefully. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters. For this reason, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

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7. Price

Prices are confirmed at the final step of the booking path at the point when you click "Pay," "Book," or similar, depending on the product or service purchased.

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8. Service Fee

By using our Website to book products and/or services, you authorize us to act as your representative during the process of booking products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required.

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Accordingly, we shall charge you a service fee, depending upon which product or service you book. Any fee charged will be displayed before you confirm your booking.

 

9. Payment

All payments made via the website are final. Any disputes regarding transactions must be directed to our personnel for resolution.

 

10. Booking Confirmation

 

After you complete your booking, you will receive a confirmation email with an order number. This is the moment that your contract in relation to the products and services ordered comes into existence. This confirmation email will provide all the details of your booking.

 

Next, we will check that your booking has been correctly entered in the airline's or Travel Supplier’s booking system and that your payment can be correctly processed.

 

For flight bookings, our obligation to issue the ticket will be subject to your payment having been received in cleared funds. Furthermore, for security and/or fraud-protection purposes, we reserve the right to request more proof of payments to process your booking, in case this is made twenty-four (24) hours prior to the scheduled departure of the initial itinerary for travel.

 

In relation to the "special requests" options relating to any product (e.g., meals, disabled facilities, child seats, etc.), we do not guarantee any such requests but will pass these requests on to the Travel Supplier. It is your responsibility to confirm with the Travel Supplier whether such special requests can be fulfilled.

 

11. Changes and Cancellations

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11.1 Changes and Cancellations – by You

 

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet.

 

​Although information on your ability to cancel or modify your booking is available online during the booking process and set out in your confirmation email, it is your responsibility to familiarize yourself with the Supplier’s specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.

 

​You may submit your request for change and/or cancellation by sending an email to us. After that, you will receive an email asking you to confirm with us in order to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us to establish that your request is received and being processed. We are not responsible if, due to any technical reasons, the communication process is not completed.

 

​Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

 

In the event that you make any alteration to your booking (cancellation or modification), in addition to the terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your booking confirmation. These fees cover the administration costs incurred by us and do not include any charges imposed directly by the Travel Supplier.

 

​12. Refund

 

If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.

 

The refundable portion of your purchase price (if any) will be refunded to you once we have received the funds back from the Supplier(s). To the extent we are refunded by the Supplier, we shall pass this refund onto you. You hereby agree that we are not responsible for a Supplier’s failure to pay a refund.

 

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

 

​If you want to cancel or change your booking, our service and admin fees charged at the time of booking, will not be refundable.

 

If you have a booking for any of our products or services, including flights, but you do not show up to check-in or otherwise do not avail yourself of such product or service (“no show”), you will not be entitled to any refund. Subject to the relevant airline's policy, you may, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low-cost flights).

 

13. Cancellation or Change on Flight Booking

 

 

In relation to flight bookings, please note that if the cancellation means that the airline charges a cancellation fee or if the change means that the cost of your booking has increased, you will need to pay such extra

 

14. Liability Limitations

14.1 General Limitations of Liability

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In no event shall Lintas Travel Services (M) Sdn Bhd, its officers, directors, employees, agents, and affiliates (collectively, “we”, “us”, or “our”) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with your access to, display of, or use of this website or our services, whether based on a theory of negligence, contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

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14.2 Misrepresentation and Breach of Contract

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We shall not be held liable for any misrepresentations made by third-party travel suppliers. When you enter into a contract with such suppliers, we act solely as an intermediary and do not assume any responsibility for the travel products and services they provide. However, we are committed to ensuring that the information we present on our website is accurate to the best of our ability. If any inaccuracies are identified, we will endeavor to correct them promptly.

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14.3 Negligence and Failure to Process Payments

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While we strive for a high level of service, we cannot be held liable for any losses resulting from our negligence unless such negligence directly causes financial loss or damages. We also cannot guarantee that all payments will be processed without error, but we will take all reasonable steps to ensure that payment transactions are executed accurately and efficiently.

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14.4 Security and Privacy Breaches

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We take the security of your personal information seriously and implement reasonable measures to protect it. However, we shall not be liable for any unauthorized access to or use of our secure servers or any personal information stored therein, nor for any damages resulting from such unauthorized access.

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14.5 Non-Compliance with Consumer Laws

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We are committed to complying with all applicable consumer protection laws in Malaysia and will take responsibility for any liability incurred as a result of our failure to comply. However, we will not be liable for any damages resulting from a third-party supplier's non-compliance with applicable laws or regulations.

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14.6 Delays or Cancellations

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In cases of delays, cancellations, or other disruptions caused by third-party suppliers, our liability is limited to providing you with information and assistance. We will not be liable for any financial loss or damages resulting from the actions of such suppliers, including but not limited to airline delays or cancellations.

 

15. Customer Responsibilities

 

By using our website, you acknowledge that you are responsible for understanding and complying with all terms and conditions applicable to your travel arrangements. You accept that we will not be liable for any failure to fulfill those obligations, including, but not limited to, check-in times, documentation requirements, and other travel-related responsibilities.

 

16. Independent Contractors

 

The carriers and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Lintas Travel Services (M) Sdn Bhd. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

 

17. Force Majeure

 

We have no liability and will make no refunds in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our control. We will not be responsible for any additional expenses, omissions, delays, re-routing, or acts of any government or authority.

 

18. Product and Service Availability

 

We make no guarantees about the availability of specific products and services. The inclusion or offering of any products or services does not constitute our endorsement or recommendation of such products or services.

 

​19. Disclaimer of Warranties

 

All information, software, products, and services provided by Lintas Travel Services (M) Sdn Bhd or contained on our website are provided "as is" without warranty of any kind. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

 

​20. Copyright

 

All content on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software (collectively referred to as "Content"), is the property of Lintas Travel Services (M) Sdn Bhd or our content suppliers and is protected by international copyright and other intellectual property laws.

 

The intellectual property rights inherent in the compilation, including the presentation, selection, collection, arrangement, and assembly of all Content on our website, are exclusively owned by us and are safeguarded by applicable copyright and intellectual property regulations. All software available on our website or mobile application is a copyrighted work belonging to us or our software suppliers, also protected by international copyright and intellectual property laws.

 

Any use of the Content and/or software other than as permitted by this Agreement—such as reproduction, modification, distribution, transmission, republication, display, or performance—without our express written consent is strictly prohibited. Some software and content available on our website may be owned or licensed by us or our Suppliers and may be subject to additional terms and conditions.

 

21. Virus Disclaimer

 

We disclaim all warranties that our website, its servers, or any email sent from us or our suppliers are free of viruses or other harmful components.

22. Accuracy of Information

The information, software, products, and services provided by us or our suppliers, or published on our website, may contain inaccuracies or errors, including pricing errors. We reserve the right to correct any inaccuracies or errors at any time.

 

23. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.

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24. Amendments

Lintas Travel Services (M) Sdn Bhd reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the revised terms.

 

25. Contact Information

For any inquiries or disputes, you may contact us through the following channels:

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• Phone: +6 03 9207 4888

• Email: ticketing@lintastravel.com

• Website Chat

• WhatsApp